If you need to make an insurance claim, please review the guidelines and the list of required documents set out in the Claims document table below.
For accident or sickness (overseas only) 24-hour medical claims contact:
For Turkish, please contact us during business hours. (Monday to Friday 09:00 to 18:00, Turkish time)
The following terms will facilitate the follow-up of your claim.
Please read carefully:
For Travel Guard Benefit Claims
- Please contact Travel Guard Assist Assistance and Claims Management on +44 (0) 1273 400 610 or email pegasusclaims@chartisinsurance.com prior to any payment for your losses and injuries that occur abroad and necessitate medical treatment.
- Following an event that has provoked the need for indemnification, please call us on +90 (212) 310 49 99 to notify us of the event.
- This file number will be used in all correspondence and discussions.
- In order to obtain emergency medical transport indemnification, firstly verification must be obtained from Travel Guard Assist Individual Accident Department by calling +44 (0) 141 303 4400 or this contact can be established through CHARTIS Turkey.
- You must ensure the immediate transfer of claims documents demanded of you for your file as soon as possible.
- To inquire about the status of your file, you may get information by calling 0212 310 4 999.
- Please give your national identification number in the relevant section of the claims receipt that will be sent you, while your claim is paid (PROCESSED?).
- For the purpose of the payment of your claim settlement, please indicate your bank name, account number and bank branch code in the relevant sections of the claim form and sign it. (For the payments above 5000 TL, please indicate your bank name, account number and bank branch code in the relevant sections of the certificate of release prepared by the insurer and sign it.) Send the document by indicating the file number and the name of the recipient to the fax number 0.212.236 49 50 and confirm receipt.
- In cases where the claim is to be paid to a person other than the insured party, a power of attorney must prove that he/she is authorized to collect the payment.
- This authorization should be certified by a public notary. If this authorization/power of attorney is not provided, a claims payment will not be made.
- In cases where the claim is to be paid to a company, the claim receipt and authorization should be signed by persons who are authorized to act and represent the company under the company's seal, and the company stamp must be used.
- Your claims will be paid to you under the General and Special Conditions of your policy as soon as possible, after all your documents are attached to the file.
Please Note
- For complete details of coverage, please refer to the Policy Terms and Conditions (Wordings).
- Additional documents/relevant information may also be requested.
- Required documents for the compensation claims of Travel Insurance Travel Guard
Documents Required According to Type of Claim
- Policy and copy of ticket
- Event-scene inspection report and photographs
- Indictment by the Public Prosecutor/Decision about the investigation
- Detailed witness statements
- Determination of heredity
- Detailed birth extract
- Report on death from the forensic medicine/alcohol report
- License for burying/permission letter to bury the deceased/mernis death report
- Photocopies of inheritors ID cards
- Documents showing the income of the insurer, Social Security Employment Document, --- --Monthly Salary Vouchers (if any, Tax Statement)
- Document from the tax office, indicating that there is no liability in respect of inheritance
- Copy of the completed statement form
- Policy and copy of ticket
- Copy of the ID card of the person responsible for paying funeral expenses and a signed copy of their bank details
- Death report
- License to bury/permission letter to bury the deceased
- Permission form to transport the corpse to the destination country
- Original invoice of funeral expenses (coffin, transport, etc.)
- Copy of the completed statement form
- Policy and copy of ticket
- Event-scene inspection report and photographs
- Bank statement showing the account details of the person to whom the payment will be transferred
- If there is any previous surgical operation previously/regular treatments, the relevant doctor reports
- Final health commission report from a fully equipped hospital, indicating the disability level/Health Commission Report on Percentage of Permanent Disability (indicating the disability level)
- Tax ID number and ID card copy
- Copy of the completed statement form
- Policy and copy of ticket
- Copy of the completed statement form
- Bank statement showing the account details of the person to whom the payment will be transferred
- Doctor's report/patient report from the relevant doctor or health institution related to the diagnosis and treatment
- Original invoice for treatment from the concerned health institution If MR or tomography is applicable, the MR Request Form, the report indicating the MR results and the original invoice
- Invoices proving the treatment costs; receipts, drug prescriptions and original prescriptions A copy of the insured party's ID card/National ID number and a copy of the guardian's and his/her child's ID cards, in cases where insured parties are younger than 18 years of age.
- Policy and copy of ticket
- Bank statement showing the account details of the person to whom the payment will be transferred
- Original coupon proving that the baggage was delivered to the airline company concerned
- In cases of loss relating to baggage, an official letter that indicates that the airport or airline company concerned accepts the event,
- Detailed request letter from the insurer about the items in the baggage
- Copies of purchasing invoices, if any, for the items in the baggage
- Travel ticket slip
- Document that indicates whether the airline company concerned made any payment to the insured party due to the lost baggage
- Letter indicating that the lost baggage has not been found
- Copy of the insured party's ID card
- Copy of the completed statement form
- Policy and copy of ticket
- Travel contract (between the tour operator and the passenger)
- Detailed account documenting the payments to the travel firm
- Bank statement showing the account details of the person to whom the payment will be transferred
- Cancellation invoice, repayment receipt or detailed account from the forwarder or travel company
- Copies of the pages of passports showing entrance and exit stamps
- Letter indicating the reason why the trip was interrupted
- In cases where the trip is interrupted, a doctor's report indicating why the insurer/official spouse/mother/father/sister/brother/child has returned to the country early.
- In cases relating to illness or death, the health or death report
The above documents are standard. Additional documents can be requested according to the nature of the claim.
If you wish you download a copy of the "claim request form", click here.
The forms must be sent to the following address upon filling:
CHARTIS Sigorta A.Ş.
Dikilitaş Mah. Emirhan Caddesi No:109
Atakule A Blok Dikilitaş,Beşiktaş
Istanbul, Turkey
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CHARTIS Claims
+90 (212) 310 49 99
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