Our Quality and Safety Policy

Our Quality Policy

Pegasus Airlines’ Quality Policy commitment to passengers is to:

• Fully apply all mandatory aviation regulations and ISO 9001:2000 standard requirements,
• Take all necessary steps to ensure secure and safe flights,
• Constantly improve our operational efficiency in order to provide reasonable and on-time services to our passengers,
• Ensure the satisfaction of all our passengers,
• Reinforce teamwork, staff excellence and unrivalled service to carry Pegasus far into the future.

Our Safety Policy

Pegasus Airlines takes the utmost care to apply the following principles ensuring flight and ground safety:

• To ensure that Pegasus Airlines applies all national and international flight and ground safety regulations and standards.
• On-going training of employees in flight and ground safety issues.
• To ensure that employees at every level can report issues anytime and without notice.
• There are no restrictions to the reporting of flight and ground safety issues.
• Employees at every level of seniority may report directly to the highest level of seniority.
• To evaluate all employee reports in the strictest of confidence.
• Pegasus Airlines believes that the interactive process of communication between employees and feedback is part of our corporate culture, and aims to provide the necessary environment for this to flourish.
• Pegasus Airlines encourages employees to share information regarding flight and ground safety with the Quality Assurance Management Department.
• To use written and verbal communication to increase employee awareness regarding flight and ground safety procedures.
• To identify causes of human error and to take preventative measures.
• Pegasus Airlines engages in notifying its employees if the activities of other establishments in the sector threaten flight and ground safety.

Our Certificates

• AR-145 Maintenance Authority (B737 400/800 Including A Check)
  • NDT (Liquid Penetrant Ultrasonic Magnetic Particle) Authority
• TRTO Training Authority (B737 300/400/500, B737 600/700/800)
  • CRM Instructor Authority
  • Dangerous Goods Instructor Authority
  • Security Instructor Authority
  • Maintenance Human Factor Instructor Authority
• B737 400/800 LVTO CATT II, CATT IIIA, RVR 125 M Authority
• RNAV Authority
• RVSM Authority
• ISO 9001:2000 Quality Management System Certificate
• TÖSHID Membership
• World Tracer Management (WTM) Membership
• Grafleet Flight Plan System Membership