Reiseversicherung

AIG started its operation in Turkey in 1989. The international experience of AIG, its quality in the world standards and superior insurance service has been brought with AIG Sigorta AIG Turkey to Turkey. Our company has taken the name, AIG Sigorta A.Ş. which was our principle with 100% capital as of 1999.

AIG Sigorta operates as 7 individual regional directorates in Turkey, except its Head Office. Those are Istanbul, Ankara, İzmir, Adana, Samsun, Bursa Regional Directorates and Konya Regional Agency.

AIG Travel Guard is the global name of travel insurances which AIG Sigorta underwrites and sells in Turkey.

Those are the insurance products and options which cover the persons who travels abroad or in the country against the travel problems as well as individual accident and treatment indemnities.

• With your flight ticket from Pegasus Airlines (insurance with ticket)
• By purchasing the insurance product which you deem that it is good for you from the section which is designed specific to travel insurance (optional insurance)

The insurance with ticket is issued specific to the Pegasus Airlines passengers who prefer to fly with Pegasus Airlines and purchase the special AIG TravelGuard travel insurance. The travel insurance with ticket is valid for 48 hours in case of one way flight ticket, but for 90 days in case of return flight tickets. The travel insurance expires, when you return to the city where you live. The most important point, which you must pay attention, is that the travel insurance with the ticket is only valid when one travels with Pegasus Airlines.

No. You may purchase travel insurance with ticket only when you travel with Pegasus Airlines.

Since the travel insurance cannot be cancelled, it is not possible to return the premium.

No. Your travel insurance is the integral part of your ticket. In case where you change your flight date, your travel insurance will be valid for 30 days as of your new flight date.

The minimum age for purchase of travel insurance is 2 months. There is no max age limit in the travel insurance with the ticket; however certain excesses apply for passengers over 64 years of age. In the optional travel insurance, Schengen Visa Health Insurance is limited with 80 years-old, Travel Guard Annual Travel Insurance with 65 years-old and other insurance options with 75 years-old.

The travel insurance is valid between the policy commencement and expiry dates when are determined by the insurer.

It is valid within the territory of Turkey and indemnifies you during your travels within the territory of Turkey.

For AIG TravelGuard – Designed for Pegasus Airlines customers, the coverage is valid to all the destinations that are serviced by Pegasus Airlines. For all other products note the coverage below:

• Schengen Products – Coverage is valid in Schengen countries only.
• Worldwide Products – Coverage is valid in all countries worldwide except Cuba, Afghanistan and Democratic Republic of Congo
• Domestic Products – Coverage is valid only within Turkey

Everyone who travels within Turkey and abroad within the eligible age limit and has purchased an AIG TravelGuard travel insurance.

For detailed information about the products and guarantees, please visit the sections "Product Description" or "Terms & Conditions".

Yes assistance is included on all the policies that are purchased. For details on the assistance on medical emergency and claims please go to the "Assistance and Claims" section.

You may reach to AIG Assist at the below number abroad.

After the event, which causes the indemnification, occurs, please call us at +90 (212) 310 49 99 and notify the event.

In order to obtain the emergency medical transport indemnification, firstly the verification must be obtained from AIG Travel Assist Individual Accident Department at +44 014 1303 4400 or this contact should be established through AIG Turkey.

You may obtain the detailed information as clicking to the link, "Claims".

Your claim for indemnification will be evaluated within 2 days, following your documents are placed into the file under the General and Special Conditions of your policy.

The natural and healthy tooth treatment, which occurs immediately during the travel and is covered by the policy and is proven by the doctor report, shall be indemnified against the tooth filling, surgical intervention, service or drug as $100 per tooth.

In case where the insurer suffers an illness which is diagnosed for the first time and shows symptoms or suffers from the bodily injury as a result of an accident during the travel, the necessary service and drug costs for their treatments will be paid up to the limits indicated in the insurance policy under the General and Special Conditions of the insurance policy. You may obtain the detailed information by clicking the link, the things that must be done in this case.

Since the luggage means the passenger stuff that is checked and held by the airline, your claim may not be paid from the lost luggage indemnification.